Privacy Policy

1. Introduction

Welcome to cmdPad Learning Management System (LMS), operated by MAHIDHAR INFORMATION SERVICES LLP ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform.

By accessing or using cmdPad, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, username, email address, password, and profile picture
• Contact Information: Phone number, alternate phone number, and emergency contact details
• Demographic Information: Date of birth, gender, and location
• Professional Information: Job title, company, industry, qualifications, and experience
• Educational Information: Highest education level, institution, and graduation year
• Payment Information: Billing address, payment method details (processed securely through third-party payment gateways)

2.2 Learning Data

We automatically collect information about your learning activities:

• Course enrollments, progress, and completion status
• Exercise attempts, exam results, and performance metrics
• Time spent on lessons, sessions, and course materials
• Notes viewed, commands executed, and learning patterns
• Achievements, milestones, and certificates earned

2.3 Technical Information

When you use our platform, we automatically collect:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Session data, login history, and activity logs
• Cookies and similar tracking technologies

2.4 Communication Data

We collect information from your communications with us:

• Support tickets, feedback, and inquiries
• Survey responses and course reviews
• Forum posts, comments, and community interactions

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Process enrollments, payments, and course access
• Deliver course content, exercises, and assessments
• Track your learning progress and provide personalized recommendations
• Generate certificates and achievement badges

3.2 Communication

We may contact you through various channels, including:

• Email: Course updates, enrollment confirmations, payment receipts, and educational content
• WhatsApp: Session reminders, enrollment notifications, course updates, and important announcements (with your consent)
• SMS: Authentication codes, security alerts, and time-sensitive notifications (if enabled)
• In-App Notifications: Progress updates, achievements, and learning milestones

WhatsApp Communications: When you opt-in to receive WhatsApp notifications, we use Meta's WhatsApp Business API to send you messages about your courses, sessions, and account. You can opt-out at any time through your account preferences or by contacting us. Message and data rates may apply.

3.3 Marketing and Promotions

With your consent, we may:

• Send promotional emails about new courses, special offers, and educational content
• Notify you about upcoming batches, events, and webinars
• Share relevant third-party educational resources and partnerships
• Conduct market research and surveys to improve our services

3.4 Platform Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and course content
• Identify and fix technical issues
• Conduct security monitoring and fraud prevention

3.5 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to government requests and court orders
• Protect our rights, property, and safety, as well as that of our users

4. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (PayPal, Razorpay, Stripe)
• Email delivery and communication services
• WhatsApp messaging (Meta WhatsApp Business API)
• Cloud hosting and data storage
• Analytics and performance monitoring

These service providers are contractually obligated to protect your information and use it solely for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights and interests.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Secure payment processing through PCI-compliant gateways
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. Cookies are small text files stored on your device that help us:

• Remember your login status and preferences
• Track your progress and learning analytics
• Improve site functionality and performance
• Deliver targeted content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit certain features and functionality of our platform.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access, update, or correct your personal information at any time through your account settings. If you need assistance, contact us at support@padaayi.com.

7.2 Communication Preferences

You can control how we communicate with you:

• Email Notifications: Manage email preferences in your account settings
• WhatsApp Notifications: Opt-in or opt-out through account preferences or by contacting us
• SMS Notifications: Enable or disable SMS alerts in your settings
• Marketing Communications: Unsubscribe from promotional emails at any time

7.3 Data Deletion

You can request deletion of your account and associated data by contacting us. We will process your request in accordance with applicable laws, though some information may be retained for legal or business purposes.

7.4 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.5 Restrict Processing

You can request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

8. Children's Privacy

Our services are not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

11. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@padaayi.com
• Phone: +91 9346848986
• Website: https://padaayi.com
• Business Address:
  MAHIDHAR INFORMATION SERVICES LLP
  [Your Business Address]

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.