Terms & Conditions

1. Definitions

• "Company," "we," "us," or "our" refers to MAHIDHAR INFORMATION SERVICES LLP, a Limited Liability Partnership registered under the laws of India.
• "Website" refers to https://padaayi.com and all its subdomains, web pages, and associated services.
• "User," "you," "your," or "student" refers to any person who accesses the Website and/or avails the Services.
• "Services" refers to all services offered through the Website, including but not limited to:
  • Online courses and training programs
  • Educational content, lessons, exercises, and assessments
  • Live training sessions, webinars, and virtual events
  • Batch enrollments and class sessions
  • Certificates, credentials, and achievement badges
  • Learning analytics and progress tracking
  • Any other educational or training-related services
• "Content" refers to all text, graphics, images, videos, audio, software, code, and other materials available on the Website or through the Services.
• "Account" refers to the user account created on the Website to access the Services.

2. User Eligibility

By accessing or using the Website and Services, you represent and warrant that:

• You are at least 18 years of age, or if you are under 18, you are accessing the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
• You are competent to enter into a binding contract under the Indian Contract Act, 1872, or the applicable laws of your jurisdiction.
• You have the legal capacity and authority to agree to these Terms and to use the Services.
• All information provided by you is accurate, current, and complete.
• You will comply with all applicable laws and regulations while using the Services.

If you do not meet these eligibility requirements, you must not access or use the Website or Services.

3. Account Creation and Security

3.1 Account Registration

To access certain Services, you must create an account on the Website. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate, current, and complete
• Maintain the security and confidentiality of your account credentials (username and password)
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or any other breach of security

3.2 Account Responsibilities

You are solely responsible for:

• All activities that occur under your account, whether authorized or not
• Maintaining the confidentiality of your password and account information
• Ensuring that you log out from your account at the end of each session
• Any loss or damage arising from your failure to comply with these security obligations

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if we determine that you have violated these Terms, engaged in fraudulent or illegal activities, or for any other reason we deem necessary to protect the integrity of our Services.

4. Payments and Fees

4.1 Payment Methods

All payments for Services must be made through approved payment gateways available on the Website, including but not limited to PayPal, Razorpay, Stripe, UPI, and other payment methods as may be offered from time to time.

4.2 Payment Obligations

By making a payment, you agree to:

• Pay the fees listed for the Services you select
• Provide accurate payment information and authorize us to charge your payment method
• Pay any applicable taxes, processing fees, or additional charges as may be applicable
• Understand that prices are subject to change without prior notice, except for purchases already completed

4.3 Payment Security

We do not store your complete credit card, debit card, or payment account information on our servers. All payment data is processed securely through third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.

4.4 Payment Processing Fees

Payment gateway processing fees may apply to your transactions. These fees are typically included in the displayed price, but additional charges may apply in certain circumstances. You will be notified of any additional fees before completing your payment.

4.5 Currency

All prices are displayed in the currency specified on the Website (USD, INR, EUR, etc.). Currency conversion rates are determined by your payment provider, and we are not responsible for any differences in exchange rates or conversion fees.

5. Cancellations & Refunds

Our cancellation and refund policy is detailed in our Cancellation & Refund Policy, which is incorporated into these Terms by reference. By using our Services, you agree to the terms outlined in our Refund Policy.

5.1 General Refund Terms

• Course Enrollments: Refunds are eligible within 7 days of purchase, subject to the terms specified in our Refund Policy
• Digital Content: Once course materials have been accessed (more than 20% completion), refunds may not be available
• Live Sessions & Events: Cancellation and refund policies vary by event type and are specified at the time of enrollment
• Batch Enrollments: Refund eligibility depends on the batch start date and content access, as detailed in our Refund Policy

5.2 Refund Requests

All refund requests must be submitted via email to support@padaayi.com with your transaction details, enrollment information, and reason for refund. Refund processing timelines are outlined in our Refund Policy.

6. Intellectual Property Rights

6.1 Ownership

All Content provided through the Services, including but not limited to course materials, videos, text, graphics, images, software, code, logos, trademarks, and other intellectual property, is owned by MAHIDHAR INFORMATION SERVICES LLP or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and Content for your personal, non-commercial educational purposes only.

6.3 Restrictions

You agree NOT to:

• Copy, reproduce, distribute, or create derivative works from any Content without our written permission
• Share, sell, rent, lease, or sublicense your account or access to Content with any third party
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any Content or software
• Remove any copyright, trademark, or other proprietary notices from Content
• Use Content for any commercial purpose without our express written consent
• Record, capture, or download course videos, materials, or live sessions without authorization

6.4 User-Generated Content

If you submit any content, comments, or materials to the Website (including forum posts, reviews, or assignments), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, and distribute such content for the purpose of providing and improving our Services.

7. User Conduct and Prohibited Activities

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

7.1 Prohibited Content

• Post, transmit, or share any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Infringe upon the intellectual property rights, privacy rights, or other rights of any third party
• Post content that contains viruses, malware, or other harmful code
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity

7.2 Prohibited Activities

• Use the Website or Services for any fraudulent, unlawful, or illegal purpose
• Attempt to gain unauthorized access to any portion of the Website, other accounts, or computer systems
• Interfere with or disrupt the operation of the Website or Services, or servers or networks connected to the Website
• Use automated systems (bots, scrapers, crawlers) to access, monitor, or copy Content without authorization
• Reverse engineer, decompile, or attempt to extract the source code of the Website or any software
• Circumvent or attempt to circumvent any security measures, access controls, or payment systems
• Share your account credentials or allow others to access your account
• Engage in any activity that could damage, disable, or impair the Website or Services

7.3 Consequences of Violations

Violation of these conduct rules may result in immediate suspension or termination of your account, legal action, and/or reporting to law enforcement authorities, without refund of any fees paid.

8. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that:

• We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services
• Your use of third-party websites or services is at your own risk
• You should review the terms and conditions and privacy policies of any third-party websites or services that you visit
• We are not liable for any loss or damage arising from your use of any third-party websites or services

9. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or harmful components
• Warranties regarding the accuracy, reliability, or completeness of any Content
• Warranties that the Services will meet your specific requirements or expectations

We do not guarantee that you will achieve any specific results, outcomes, or certifications by using our Services. Your success depends on various factors including your effort, dedication, and individual circumstances.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MAHIDHAR INFORMATION SERVICES LLP, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages resulting from your use or inability to use the Website or Services
• Damages resulting from unauthorized access to or alteration of your transmissions or data
• Damages resulting from any conduct or content of third parties on the Website
• Any other damages arising out of or in connection with these Terms or the Services

Our total liability to you for all claims arising from or related to the use of the Website or Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred dollars (USD 100), whichever is greater.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website and Services, you consent to the collection and use of your information as described in our Privacy Policy.

We collect and process personal information including but not limited to your name, email address, phone number, payment information, learning progress, and usage data. This information is used to provide, improve, and personalize our Services, process payments, communicate with you, and comply with legal obligations.

12. Modifications to Terms

We reserve the right to modify, update, or change these Terms at any time, at our sole discretion. We will notify you of any material changes by:

• Posting the updated Terms on this page with an updated "Last Updated" date
• Sending an email notification to the email address associated with your account (for significant changes)
• Displaying a notice on the Website

Your continued use of the Website or Services after any changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Website and Services and may request account deletion.

For enrollments made before a Terms change, the Terms in effect at the time of enrollment will generally apply to that specific enrollment, unless the change is required by law or affects your rights in a material way.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes, controversies, or claims arising out of or relating to these Terms, the Website, or the Services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

If you are accessing the Website from outside India, you are responsible for compliance with local laws in your jurisdiction. We make no representation that the Services are appropriate or available for use in all locations.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and MAHIDHAR INFORMATION SERVICES LLP regarding your use of the Website and Services, and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any term or condition must be in writing and signed by an authorized representative of MAHIDHAR INFORMATION SERVICES LLP.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

• Company: MAHIDHAR INFORMATION SERVICES LLP
• Email: support@padaayi.com
• Phone: +91 9346848986
• Website: https://padaayi.com
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST